Frequently asked questions

Looking for more details? Here are answers to some of the questions you may have about this retirement plan solution.

Man working on a computer.

Enrollment and fees

Why do my employees get automatically enrolled?

The Simply Retirement by Principal® 401(k) plan requires employees to be automatically enrolled at a default pre-tax contribution percentage set by you. Per the SECURE 2.0 Act of 2022, new plans after December 31, 2024, are required to automatically enroll participants – see SECURE 2.0 Act for more details. The default contribution rate must be at least 3%, but not more than 10%, plus an automatic contribution increase of 1% per year up to a maximum of at least 10%, non-safe harbor plan, but not more than 15% if plan is safe-harbor.

Participants can change this amount or opt out by choosing the opt-out option in their online account under “Manage Deferrals.” With the automatic enrollment feature, it can help increase participation, simplify administration, and help employees save for retirement.

What happens if my company grows beyond 100 employees?

When your eligible employees exceed 100, your plan may become subject to an independent annual plan audit. When your plan becomes subject to audit requirements, Ubiquity will inform you and work alongside you and the auditors to complete this annual audit.

What if an employee leaves their job? Is there a penalty?

If an employee leaves your business, they’ll need to decide what they want to do with their vested 401(k) account balance. They can keep the money in the plan, move it to a new employer’s plan, move it to a self-directed retirement account (also known as a rollover IRA), or * Former employees may stay invested in your 401(k) plan indefinitely if their balance is at least $5,000.

As a business owner, do I have to participate?

No. However, it’s a great way to receive the same benefits as your employees. For example, you can defer paying taxes on pre-tax contributions you make, and you can take advantage of any matching contributions that are offered by the company. You may contribute up to the maximum per IRS limits for the applicable tax year. Note: You’ll be automatically enrolled unless you opt out by choosing the opt-out option in your online account.

What are the plan fees, and who pays them?

The business owner pays:

  • $500 one-time setup fee for bundled plans.

  • $145 per month recordkeeping fee ($435 billed quarterly) if working with a third party administrator (TPA) or $185 per month bundled recordkeeping fee ($555 billed quarterly) if not working with a TPA.

The participant pays:

  • $6 per participant, per month recordkeeping fee for each participant with an account balance over $100. This is deducted from participant accounts monthly. You (the business owner) may elect to pay it quarterly on behalf of the participants.

  • Financial professional and/or TPA fees, if you choose to work with one. If the financial professional or TPA bills you (the business owner) directly, you will pay this fee. If the financial professional or TPA chooses to be paid out of plan assets, this fee will be deducted quarterly from participant balances in the plan on a pro-rated basis.

  • Custodial and investment fees, which are charged against participating employees' accounts and vary by investment.

How do contributions work?

Contributions are forwarded by the plan sponsor (you) for the employees (participants). While employee contributions are elective to the employee, some employer contributions may be required by the terms of your plan.

  • Participants contribute their elected deferral each pay period.

  • If offered, business owners can match 100% up to 10% of eligible pay participants contribute for the plan each pay period.

How and when are the fees billed?

On the first day of the month after you sign the required documents and purchase the plan, the one-time $500 setup fee and your first three months of plan fees will be charged to the payment method you have entered. If your purchase is completed on the first day of the month, you’ll be charged the same day. The same payment method will be charged on the first day of the month every three months thereafter for three months of the recordkeeping fee ($145/month for a total of $435 if working with a TPA, or $185/month for a total of $555 if not working with a TPA), and if electing to pay for participants, three months of the $6/month per participant fee ($6 x number of participants x 3 months). If applicable, financial professional and TPA fees can be deducted quarterly from participant accounts.

Specific deadlines apply to safe harbor plans, and this may impact billing and subscription effective dates.

What exactly am I getting for the fees?

Recordkeeping fees cover the cost of maintaining the plan. This includes services such as:

  • Annual plan compliance testing

  • Government filing and reporting of required documentation

  • Ongoing recordkeeping (e.g., tracking which employees are participating and the amount they’ve invested in each of the plan investment options)

  • Automated participant signup and onboarding

  • An online platform for plan administration and participant account management 24/7

  • An investment option lineup selected and managed by Wilshire Advisors LLC, a registered 3(38) investment fiduciary

  • A dedicated phone number for questions

  • Bond (insurance) coverage of the plan’s assets up to *

  • Business owner access to Elevate by Principal

  • Access to a comprehensive financial wellness platform that provides tools and resources to employees to better manage their current and future financial well-being.

Investment fees cover the cost of managing the investments, including operating expenses, management fees, and administrative fees. Custodial fees cover the services of the financial custodian, such as holding plan assets in an account for safekeeping, collecting dividend and interest income, and providing account statements.

Creating a plan design/proposal

What’s the “Simply Retirement by Principal® planner” and who is it for?

The “planner” is a simple series of questions where you, your financial professional and/or your TPA will fill in a few details about your business and make selections to create a Simply Retirement by Principal® plan proposal. Anyone can use the planner to see what a plan might look like for a business—just choose your role (business owner, financial professional, TPA or “just looking”) and answer the questions. The plan proposal you create can be saved, shared, and edited up to 60 days after it was created. Keep in mind that financial professionals, TPAs, and business owners can create a plan design, but only a business owner can complete the purchase.

How long does it take to answer the questions and create a plan/proposal?

On average, 15 to 20 minutes is a reasonable estimate, but your experience may vary. You may need to take some time to look up information, consult another person on your team, or think about some of your selections in the process.

If you close out of the planner before saving your plan, you’ll see a button at the bottom of your screen that says “You have a plan in progress.” If you have the website open, you can click this button to pick up where you left off. If you want to leave the site and come back later, you’ll need to finish the questions, save your plan design, and save the link to be able to return and edit your answers. Plan designs are saved for 60 days.

How do I find a financial professional and/or a TPA?

If you aren’t engaged with a financial professional or TPA, but are interested in working with one, please contact the Principal® Retirement Sales Support Team at [email protected] for assistance.

Is there someone I can contact if I have questions?

Yes. You can call Ubiquity’s dedicated phone number: 844-804-0604, or email [email protected].

Service providers

I’ve noticed Principal, Ubiquity Retirement + Savings®, Elevate by Principal®, and Wilshire Advisors LLC mentioned on this site. What are their roles and how do they fit in?

Principal is the distributor and can be the investment manager of some of the investment options for Simply Retirement by Principal®. Ubiquity provides the plan recordkeeping and administrative services once you purchase the plan. You and your participating employees will also use Ubiquity’s digital platform to manage your plan or account as applicable. You can read more about our collaboration here.

With a Simply Retirement by Principal® plan, you have access to Elevate by Principal, a powerful network, resource, and team of people in your corner. From data-driven insights to deep discounts on various products and services you can use every day, Elevate by Principal can help provide what you need to take your business to the next level.

Wilshire Advisors LLC will be the plan’s 3(38) investment fiduciary responsible for selecting and monitoring the plan’s investment options. They’re an independent investment management firm that builds enduring relationships with clients through trust and a shared purpose that seek to improve investment outcomes for a better future. More than 47,000 plan sponsors rely on their independent expertise to meet their fiduciary obligations.

Who handles testing and reporting?

Ubiquity's team of compliance individuals perform annual nondiscrimination testing. Ubiquity also helps business owners stay on top of annual government form filings and documentation—like IRS Form 5500, 8955-SSA preparation and filing, participant disclosures, and annual plan notifications.

Plan features

What makes Simply Retirement by Principal® a different kind of solution?

Simply Retirement by Principal® is the first 100% digital 401(k) plan through Principal®. Here are a few key features that set it apart:

  • It's designed for small businesses with fewer than 100 employees.
  • It's all online. From designing and purchasing your plan to e-signing documents to onboarding employees and ongoing plan administration, everything can be done on a website—where and when it's convenient for you, as well as your financial professional and/or TPA—if you are working with one. If needed, support is also provided through email and phone.
  • It has cost-efficient, flat-fee pricing. Simply Retirement by Principal® is the same price for all customers, period. And that price doesn't change as your plan assets change.
  • It's created for simplicity. Streamlined selections and investment choices give you options without overcomplicating the process.

What's the value of a 401(k) plan to my employees?

First and foremost, it gives them an easy way to save for retirement. Contributions are automatically deducted from employee paychecks each pay period, so they don't have to budget separately for setting money aside. They also have an opportunity to take advantage of any matching contributions you may offer, making it possible for them to save more. Plus, pre-tax contributions are deducted from paychecks before income taxes, reducing individual taxable income, and taxes are deferred on any investment gains and earnings until the money is withdrawn in retirement.

Do participants have the option to defer Roth contributions with this plan?

Yes. By default, auto-enrollment contributions are only pre-tax contributions, but participants can choose to make both pre-tax and Roth contributions to their 401(k) plan account from their dashboard once they set up their online account. If you're working with a TPA, your plan provisions for auto enrollment and Roth contributions may vary.

What’s the vesting schedule for this plan?

Business owners can choose to have their employees 100% vested in the 401(k) plan immediately or on a 6-year graded vesting schedule. However, if you're working with a TPA, your plan's vesting options may vary.

Are loans available with this plan?

Yes. Participants can request to take one loan from their 401(k) plan account balance and select a loan repayment schedule that best suits them but is no longer than five years. Participants may repay a loan to up to 30 years if the proceeds are used to purchase their primary residence. Only one loan may be outstanding at a time. Loan repayments are made via after-tax payroll deductions. The interest portion of the loan payment is applied to the participant's account. If you're working with a TPA, your plan may vary.

What is payroll integration and how does it work?

Payroll integration connects your payroll provider directly to your 401(k) plan. Depending on your payroll provider, each pay period, they will automatically share your employee's contribution information to the Simply Retirement by Principal®/Ubiquity recordkeeping system. Ubiquity's Payroll (k)oncierge service can help you get started.

How can I get more information on the investments?

See this page. There's a listing of investment options under each asset class, and you can click any investment option for fact sheets and other details. If you're working with a financial professional, they may assist you with selecting an alternative investment option lineup for your plan. Talk to your financial professional for more information.

Onboarding

What happens after I commit to purchase the plan? What can I expect during the onboarding process and beyond?

When you click the “Complete your purchase” button, you will be redirected to the Ubiquity Retirement + Savings® (Ubiquity) website where you'll:

Set up login credentials.

Provide additional details about your business.

Pay the one-time non-refundable $500 setup fee.

Sign required documents electronically.

After completing these steps, you’ll enter the “Implementations” stage where you’ll work with your dedicated specialist at Ubiquity to set up your plan over 3 phone calls. Here’s what you can expect:

  • You’ll get an email from "401(k) Implementations" <[email protected]> to set up a 50-minute introductory call with your dedicated Ubiquity specialist. Schedule your call as soon as possible, preferably within the next five business days.
  • Your Ubiquity specialist will help you add your employees on your 2nd call.
  • Your Ubiquity specialist will assist you in the process of funding your first contribution on your 3rd and final implementation call. After you process the first payroll and start funding the plan, you’ll be all set and your plan is active.

Support

How can I get support to set up my plan?

Every new plan is assigned an Implementation Specialist by Ubiquity to ensure the plan is set up correctly, and to help process the first employee census and payroll contribution.

Implementation support

[email protected]

855-910-4015

Monday–Friday, 6 a.m. – 5 p.m. PST

How do I get support after my plan is set up?

The following Customer Success Teams are available:

Plan sponsor support

[email protected]

855-700-5569

Monday–Friday, 6 a.m. – 5 p.m. PST

Participant support

[email protected]

855-401-4357, Option 1

Monday–Friday, 6 a.m. – 5 p.m. PST

Financial professional support

[email protected]

855-700-5569

Monday–Friday, 6 a.m. – 5 p.m. PST

TPA support

[email protected]

855-700-5569

Monday–Friday, 6 a.m. – 5 p.m. PST

Intended for Plan Sponsor use only.

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